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Digitising a regulated public assessment chain requires more than replacing paperwork with software. It demands structural alignment between policy, process and technology.
BIJ12 coordinates wildlife damage compensation across the Netherlands. Damage assessments for crops and livestock are carried out by certified external bureaus, including FINQA. The operational reality involved multiple actors, strict compliance requirements and time sensitive case handling.
The existing workflow contained manual steps across the chain. Site visit reports were partially processed outside structured systems, DNA sample data for livestock cases required separate handling, and document exchange relied on validation and correction after submission. This increased administrative overhead and introduced risk of inconsistencies.
The objective
A fully integrated digital assessment chain
The ambition was not simply to introduce a new tool, but to reshape how wildlife damage assessments move through the entire public execution chain.
BIJ12 wanted a structure in which assignments, site visits, assessments and confirmations would no longer depend on fragmented workflows or manual coordination. Each step needed to connect logically to the next, creating clarity for both the coordinating body and the assessment partners involved.
At the same time, the solution had to fit seamlessly within the existing public infrastructure. The way information was exchanged, validated and archived needed to be consistent, reliable and aligned with the established frameworks that govern the process.
Finally, the platform had to look beyond the immediate implementation. It needed to support multiple assessment bureaus, adapt to future regulatory changes and provide a stable digital foundation for the long term execution of wildlife damage compensation.
End to End Digital Workflow
Create a seamless process in which assignments, field visits and final assessments flow through one connected digital structure.
Reliable Information Exchange
Ensure that data, documents and status updates move consistently between BIJ12 and its assessment partners.
Integrated Case Intelligence
Embed DNA sample information and wildlife specific data directly into the core workflow, rather than handling them separately.
Future Proof Digital Foundation
Establish a stable and adaptable platform that can evolve with regulatory developments and long term operational demands.
The approach
Agile Scrumban Methodology
The project was delivered using an Agile Scrumban methodology, combining the structure of Scrum with the flexibility of Kanban. This approach ensured continuous delivery while maintaining control over scope, quality, and timelines.
This collaborative approach with a dedicated Product Owner ensured flexibility while maintaining control over scope, quality, and timelines throughout the entire development process.
The result
The platform establishes a cohesive, fully digital execution chain in which wildlife damage assessments progress seamlessly from initial assignment to final confirmation, providing clarity and alignment for FINQA, BIJ12 and all participating assessment partners.
Today, assessment assignments are received, processed and returned within one connected digital environment. Site visits, DNA sample data, final calculations and confirmation documents are no longer handled in parallel tracks, but form part of a single coherent workflow. This reduces administrative overhead and limits the risk of inconsistencies between systems.
For assessors, the platform creates a more streamlined way of working. Information is entered once and reused throughout the process. Status updates are transparent, documentation is centrally managed and the progression of each case is clearly visible. This improves efficiency without increasing complexity in daily operations.
For BIJ12, the result is structural control over data quality, traceability and turnaround times. Every step in the chain is logged, versioned and auditable. The organisation gains insight into the performance of the assessment process as a whole, while maintaining flexibility to adapt to future regulatory or operational changes.
