Products & Services
CRM
Information Management system
Core
Native
Integrate
As Kanon continued to grow internationally, its operational complexity increased accordingly. Sales, Service and Quality Control each played a critical role in the lifecycle of every installation, yet processes, data and responsibilities were not fully aligned within a single digital structure.
Kanon Loading Equipment is a Dutch family-owned company, founded in 1978, specialised in the design and production of high-quality loading arms for transferring liquids in marine, rail and road transport. Reliability, safety and long-term durability are central to everything they build.
Sales, Service and Quality Control each operated with their own workflows and data structures. Over time, new functionality had been added in phases, with different stakeholders and priorities, resulting in limited consistency across the system.
Kanon needed more than incremental improvements. They required a unified platform that could support the full lifecycle of an installation, from initial sales quotation through service, inspection and final quality release, while improving visibility, alignment and operational control across departments.
One Platform. Fully Aligned Operations.
The objective was to progressively develop a single, integrated platform that supports the complete lifecycle of Kanon’s installations, from initial sales quotation to service delivery, inspection and quality approval before shipment.
The system was developed in phases. It started with Sales, creating structured control over customers, agents and quotations. It then expanded to Service, adding functionality for service requests, contracts and inspections. Finally, Quality Control was integrated, enabling structured project registration and punchlist management.
By building the platform step by step, each department gained tailored functionality while moving toward one shared digital environment. The goal was to create alignment across Sales, Service and Quality Control, standardise workflows where possible, provide real-time operational insight through dashboards, and establish a scalable foundation for continued optimisation.
Commercial Control
Structure customers, agents and quotations with clear pipeline and revenue visibility.
Service & Inspection Management
Support service requests, contract-based inspections and structured reporting.
Quality Assurance Tracking
Manage punchlist items through defined status flows until full compliance is achieved.
Integrated Data Flow
Synchronise product data from Trimergo to maintain consistency across all systems.
The approach
Agile Scrumban Methodology
The project was delivered using an Agile Scrumban methodology, combining the structure of Scrum with the flexibility of Kanban. This approach ensured continuous delivery while maintaining control over scope, quality, and timelines.
This collaborative approach with a dedicated Product Owner ensured flexibility while maintaining control over scope, quality, and timelines throughout the entire development process.
The result
With our solution Kanon now operates on a single integrated platform that supports the full lifecycle of its installations, from the first commercial interaction to final quality approval and long-term service.
What began as a Sales-focused solution has evolved into a cross-department system in which commercial performance, service execution and quality control are structurally connected. Data is no longer fragmented across processes or teams. Customers, installations, quotes, inspections and punchlist items all live within the same digital environment, creating transparency and continuity throughout the organisation.
For Sales, this means clearer pipeline visibility, structured follow-up and better revenue forecasting.
For Service, it enables tighter control over requests, contracts and inspections, with digital reporting and offline support for engineers in the field.
For Quality Control, it provides full traceability of punchlist items, clear status tracking and insight into workload before shipment.
Dashboards deliver real-time management insight across departments, supporting faster decision-making and improved operational steering. The integration with Trimergo ensures product data consistency between commercial and operational workflows.
Beyond functionality, the phased development approach has created something more fundamental: alignment. Teams now work within the same logic, the same data structures and the same system language.
The result is stronger cross-department collaboration, improved process transparency, reduced manual coordination and a scalable digital foundation that enables Kanon to further optimise, harmonise and extend the platform as the organisation continues to grow.
